Delivering friendly, end-user focused & knowledgeable
Salesforce & Pardot
Implementation, Development & Support.
Focus on your users' happiness. And business value will follow.
What is your goal today?
Implement Salesforce Products in Your Organization
- Setup & Customization
- Training & Support
- Migration & Integration
Re-Engineer Existing Salesforce Solution
- Up-to-Date Processes
- Product Enhancements
- Single Source of Truth
Outsource Salesforce Admin Support
- User Support & Coaching
- User Productivity
- Data Quality
Increase Your Salesforce Users' Satisfaction
- Coaching & Support Strategy
- User Experience
- Adoption Metrics
Get Support for Your Pardot Marketing Automation Efforts
- Automation & Segmentation
- Responsive Customer Journeys
- Salesforce Integration
Integrate Google Platforms & Salesforce
- Google Analytics Integration
- Responsive Customer Journeys
- Tableau & Google BigQuery
Trusted by Clients Just Like You
I recommend this consultant with great confidence and hope we work together on new projects."
Edver came in to replace another partner that was not performing. They got the job done efficiently and on time."
I’m confident in their work. Their responsiveness is stellar. And with the time difference, I can make a request, go to sleep. Wake up and it’s usually done."
Salesforce Implementation
Discovery, Setup & Customization, Migration & Integration
- New Implementations
- Re-Engineering
- Integrations
Focus on User Adoption
Guiding principle: “If you want adoption, give the possibility of adaption.”
- Active end-user involvement from the earliest stages,
- A phased approach to implementation,
- Comprehensive adoption reporting,
- Using AppExchange apps to ease adoption.
Focus on Data Quality
- Profiling data to gain understanding,
- Data control to achieve accuracy and proper access,
- Data integration to obtain a single source of truth,
- Data augmentation to increase value,
- Monitoring to maintain quality,
- User training to instill ownership.
Focus on User Productivity
- Human-centered design,
- Iterative approach
- Using Salesforce AI
- Automation tools and apps
- Sales Cloud
- Marketing Cloud & Pardot
- Service Cloud & Field Service
- Revenue Cloud, CPQ & Billing
- Financial Services Cloud
- Tableau CRM (Einstein Analytics)
Salesforce Administration & Support
User Support & Coaching, User Productivity, Data Quality
- Retained Hours
- Part-time
- Full-time
Focus on Support & Coaching
- Proactively assessing system analytics,
- Proactively reaching out when needed,
- Focus on human understanding and going to the root of the issue,
- A robust support process in place,
- Deep technical understanding of your systems.
Focus on User Experience
- Collaboratively creating UX personas,
- Involving end-users in layouts design,
- Selecting the right apps to end-users,
- Providing users with metrics they need to make good business decisions in a timely manner,
- Prototyping with Salesforce Lightning Design System.
Focus on Speed
You can expect from us:
- a fast start – usually we are able to start working on your project in under 2 weeks,
- speedy and proactive response to issues and requests, backed by our SLA,
- anticipating your needs through new technology capabilities.
- Sales Cloud
- Marketing Cloud & Pardot
- Service Cloud & Field Service
- Revenue Cloud, CPQ & Billing
- Financial Services Cloud
- Tableau CRM & Mulesoft
Pardot Implementation & Support
Automation & Segmentation, Responsive Customer Journeys, Salesforce Integration
- New Implementations
- Support
- Campaign Management
Focus on Sales Alignment
- Salesforce CRM integration,
- Prospect activity tracking,
- Real-time alerting,
Focus on AI
- Lead scoring
- Behavior scoring
- Campaign insights
Focus on ROI Impact
- Connecting marketing efforts to sales data
- Analyzing campaigns by channels
- Lifecycle reporting
- Email reporting
- Google AdWords integration
- Marketing Automation
- B2B Analytics
- Salesforce Engage
Appian Delivery & Support
Rapid Application Development, Instant Deployment, Unified Platform
- Planning & Architecture
- Delivery & Project Management
- Post-Release Support
Intelligent Automation
- Orchestrate actions across users, systems, and artificial intelligence with agile low-code tools,
- Eliminate repetitive tasks and integrate legacy systems to empower your people to deliver greater value.
- Make your apps smart using machine learning with AI services and no-code integration to popular AI/ML platforms.
- Unite and orchestrate all your enterprise data, systems and web services.
Intelligent Document Processing
- Classify incoming documents and extract data from documents with high accuracy,
- Use the input from people to further improve the accuracy of classification and extraction,
- Validate and reconcile the information extracted using the ML model,
- Incorporate document extraction into upstream or downstream business processes.
Speed of Development
- Improved Agility
- Decreased Costs
- Higher Productivity
- Effective Risk Management
- Change Easily
- Faster Transformation
- Robotic Process Automation
- Business Process Management
- Low-Code Development
Edver's Promise
We are user focused and friendly. But first and foremost, our promise to you is to pay attention. Pay attention to your aims, to your users, to the technologies that affect you now or can affect you in the future.
We are small enough and opinionated enough to allow ourselves to do that.
We will never presume to know your business better than you.
Instead, we will endeavor to understand your people, to empower them by knowing the ins and outs of technologies you use, by keeping up to date with the latest developments, by always looking, together with you, for ways of evolving today into a better tomorrow!
Friendly
Working with you, we always try to follow these principles:
- be generous with sharing knowledge,
- always be willing to put ourselves...
End-User Focused
It's not enough to put the right data in front of a user. It's only half the job. They also need to be able (a) to process that data, and (b) to act appropriately on it.
Empowering users...
Knowledgeable
Technology capabilities are advancing faster than users' knowledge of what to ask for.
Edver's promise to you is to keep up to date with technology changes that have the potential to impact you, at least...
Ask Us a Question
We are headquartered in Lviv, Ukraine.
Lviv is one the 3 largest IT hubs in Ukraine, named as a top 10 city for cost-effectiveness in the Financial Times 2019 Smart Locations of the Future ranking.
Edver is able to draw on this large local IT talent pool to satisfy your expertise needs in a timely and cost-effective manner.
We are just 2.5-hour direct flight away from London and we would love to invite you over for a visit!
We work with the United States (Eastern and Central time zones), UK, Canada, EU member states.
We are also happy to work with other countries, provided that your company is English-speaking.
We are experienced in working in this global world – across different time zones and calendars.
Ordinarily, we guarantee to be available daily and no less than 3 hours (or more, depending on your time zone) of your working day for routine operations and to be available till 5PM ET for emergencies.
We are always happy to discuss your specific SLA requirements.
For support projects we provide dedicated full-time and part-time specialists, as well as offering a monthly retainer model.
For implementation projects we offer fixed fee workshops and time and materials model.
We work with Salesforce, Pardot, Appian, and Google Marketing Platform.
Within Salesforce we specialize in Sales, Marketing, Service, Revenue, and Financial Services clouds, as well as Tableau CRM (Einstein Analytics).
We accept that we are not privileged to know what we don’t know. And neither, most likely, are you and your users 🙂
So we adopt “evolve from the present” approach of shared learning, where we coach users to spot opportunities for improvements, do joint experiments, and iterate on our work to continually adapt and improve.
We believe this to be a better approach than the “desired end-state” model. An approach that will not only allow us to understand your needs, but will help you evolve them across time.
We provide strong contractual and procedural assurances of your data security, among them:
- Edver’s employees are bound by a Non-Disclosure Agreement that is effective even after they leave the company,
- a data processing agreement and an NDA is put in place between you and Edver,
- as part of employees’ onboarding, data security training is mandatory,
- when working with your systems, only company-issued, audited equipment is allowed to be used.
If you’ve come to our website, the chances are that’s because of 1 of 2 reasons:
- either you have been referred to us by somebody who already knows and trusts us, or
- you had learned elsewhere about our expertise in a specific combination of technologies relevant to your aims, and getting them to work well together.
We believe that the above, combined with our evolutionary and user-centered approach to systems’ development, makes us the right choice.
Bi-weekly Email Mini-Series:
Tips on Improving Salesforce Users' Satisfaction & Productivity
Actionable insights delivered to your mailbox
