Delivering friendly, end-user focused & knowledgeable

Salesforce & Pardot
Implementation, Development & Support.

Focus on your users' happiness. And business value will follow.

What is your goal today?

Implement Salesforce Products in Your Organization

Re-Engineer Existing Salesforce Solution

Outsource Salesforce Admin Support

Increase Your Salesforce Users' Satisfaction

Get Support for Your Pardot Marketing Automation Efforts

Integrate Google Platforms & Salesforce

Salesforce Implementation

Discovery, Setup & Customization, Migration & Integration

Focus on User Adoption

Guiding principle: “If you want adoption, give the possibility of adaption.”

  • Active end-user involvement from the earliest stages,
  • A phased approach to implementation,
  • Comprehensive adoption reporting,
  • Using AppExchange apps to ease adoption.

Focus on Data Quality

  • Profiling data to gain understanding,
  • Data control to achieve accuracy and proper access,
  • Data integration to obtain a single source of truth,
  • Data augmentation to increase value,
  • Monitoring to maintain quality,
  • User training to instill ownership.

Focus on User Productivity

  • Human-centered design,
  • Iterative approach
  • Using Salesforce AI
  • Automation tools and apps

Salesforce Administration & Support

User Support & Coaching, User Productivity, Data Quality

Focus on Support & Coaching

  • Proactively assessing system analytics,
  • Proactively reaching out when needed,
  • Focus on human understanding and going to the root of the issue,
  • A robust support process in place,
  • Deep technical understanding of your systems.

Focus on User Experience

  • Collaboratively creating UX personas,
  • Involving end-users in layouts design,
  • Selecting the right apps to end-users,
  • Providing users with metrics they need to make good business decisions in a timely manner,
  • Prototyping with Salesforce Lightning Design System.

Focus on Speed

You can expect from us:

  • a fast start – usually we are able to start working on your project in under 2 weeks,
  • speedy and proactive response to issues and requests, backed by our SLA,
  • anticipating your needs through new technology capabilities.

Pardot Implementation & Support

Automation & Segmentation, Responsive Customer Journeys, Salesforce Integration

Focus on Sales Alignment

  • Salesforce CRM integration,
  • Prospect activity tracking,
  • Real-time alerting,

Focus on AI

  • Lead scoring
  • Behavior scoring
  • Campaign insights

Focus on ROI Impact

  • Connecting marketing efforts to sales data
  • Analyzing campaigns by channels
  • Lifecycle reporting
  • Emai reporting
  • Google AdWords integration

Appian Delivery & Support

Rapid Application Development, Instant Deployment, Unified Platform

Intelligent Automation

  • Orchestrate actions across users, systems, and artificial intelligence with agile low-code tools,
  • Eliminate repetitive tasks and integrate legacy systems to empower your people to deliver greater value.
  • Make your apps smart using machine learning with AI services and no-code integration to popular AI/ML platforms.
  • Unite and orchestrate all your enterprise data, systems and web services.

Intelligent Document Processing

  • Classify incoming documents and extract data from documents with high accuracy,
  • Use the input from people to further improve the accuracy of classification and extraction,
  • Validate and reconcile the information extracted using the ML model,
  • Incorporate document extraction into upstream or downstream business processes.

Speed of Development

  • Improved Agility
  • Decreased Costs
  • Higher Productivity
  • Effective Risk Management
  • Change Easily
  • Faster Transformation

Edver's Promise

We are user focused and friendly. But first and foremost, our promise to you is to pay attention. Pay attention to your aims, to your users, to the technologies that affect you now or can affect you in the future. 

We are small enough and opinionated enough to allow ourselves to do that. 

We will never presume to know your business better than you.

Instead, we will endeavor to understand your people, to empower them by knowing the ins and outs of technologies you use, by keeping up to date with the latest developments, by always looking, together with you, for ways of evolving today into a better tomorrow!

Friendly

Working with you, we always try to follow these principles:

  • be generous with sharing knowledge,
  • always be willing to put ourselves...

in your shoes, realizing that your aims, your experience, your situation are unique and not to be taken for granted,
  • be truthful even when being truthful means delivering tough news, knowing that your ultimate success is our success too.
  • End-User Focused

    It's not enough to put the right data in front of a user. It's only half the job. They also need to be able (a) to process that data, and (b) to act appropriately on it.

    Empowering users...

    to achieve all three is at the core of what we aim to deliver for you. And knowing how to deal with users’ unarticulated needs is our superpower.​

    Knowledgeable

    Technology capabilities are advancing faster than users' knowledge of what to ask for.

    Edver's promise to you is to keep up to date with technology changes that have the potential to impact you, at least...

    within the platforms we specialize in, and to proactively inform you and your users about new opportunities and threats. We will keep this promise by:
  • Utilizing our decades of industry experience,
  • Continuous certification program,
  • Participation in wider tech communities,
  • Mutual sharing of experience with our customers,
  • Always staying curious.
  • Ask Us a Question

    We are headquartered in Lviv, Ukraine

    Lviv is one the 3 largest IT hubs in Ukraine, named as a top 10 city for cost-effectiveness in the Financial Times 2019 Smart Locations of the Future ranking.

    Edver is able to draw on this large local IT talent pool to satisfy your expertise needs in a timely and cost-effective manner.

    We are just 2.5-hour direct flight away from London and we would love to invite you over for a visit!

    We work with the United States (Eastern and Central time zones), UK, Canada, EU member states.

    We are also happy to work with other countries, provided that your company is English-speaking.

    We are experienced in working in this global world – across different time zones and calendars.

    Ordinarily, we guarantee to be available daily and no less than 3 hours (or more, depending on your time zone) of your working day for routine operations and to be available till 5PM ET for emergencies.

    We are always happy to discuss your specific SLA requirements.

    For support projects we provide dedicated full-time and part-time specialists, as well as offering a monthly retainer model.

    For implementation projects we offer fixed fee workshops and time and materials model.

    We work with Salesforce, Pardot, Appian, and Google Marketing Platform.

    Within Salesforce we specialize in Sales, Marketing, Service, Revenue, and Financial Services clouds, as well as Tableau CRM (Einstein Analytics).

    We accept that we are not privileged to know what we don’t know. And neither, most likely, are you and your users 🙂 

    So we adopt “evolve from the present” approach of shared learning, where we coach users to spot opportunities for improvements, do joint experiments, and iterate on our work to continually adapt and improve.

    We believe this to be a better approach than the “desired end-state” model. An approach that will not only allow us to understand your needs, but will help you evolve them across time.

    We provide strong contractual and procedural assurances of your data security, among them:

    • Edver’s employees are bound by a Non-Disclosure Agreement that is effective even after they leave the company,
    • a data processing agreement and an NDA is put in place between you and Edver,
    • as part of employees’ onboarding, data security training is mandatory,
    • when working with your systems, only company-issued, audited equipment is allowed to be used.

    If you’ve come to our website, the chances are that’s because of 1 of 2 reasons:

    • either you have been referred to us by somebody who already knows and trusts us, or
    • you had learned elsewhere about our expertise in a specific combination of technologies relevant to your aims, and getting them to work well together.


    We believe that the above, combined with our evolutionary and user-centered approach to systems’ development, makes us the right choice.

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